Overview
All sales are final. Refunds are only offered to correct customer-side ordering errors, which must be filed within 24 hours of order placement. All refunds are subject to processing fees.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Stripe takes 5-10 days to process refunds. If you haven’t received a refund after 10 days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jeremyraystories.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jeremyraystories.com.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@jeremyraystories.com for questions related to refunds and returns.